• Bookings

  • When you make a Booking by submitting your Order to us you guarantee that you have the authority to accept and do accept these conditions on your behalf and on behalf of all Travelers.

  • Any booking made shall be deemed to be an offer by you to purchase the relevant accommodation and/or travel arrangements subject to these booking conditions. In most circumstances Orders, with the exception of Orders that relate to Special Event Periods will be accepted on our website up to 24 hours prior to the date of arrival. No contract between you and us for accommo dation or travel arrangements shall come into existence until we accept your Order and (a) issue a booking ID; and (b) issue a confirmation by email or fax.

  • It is your responsibility to ensure that any information for Travelers which is given to you by us or any of our employees or suppliers is passed on to all Travelers for the relevant Booking. Any information that we give to you shall be deemed to be given to each and every Traveler traveling pursuant to a Booking.

  • Product Information

  • Product information posted on the site is based on information collected from accommodation providers and suppliers worldwide. Reasonable care has been taken that the content of our web site is correct but it is subject to amendment at any time without notice. All content on the site is published in good faith but you acknowledge that we, as booking agent, cannot check the accuracy of all information provided by our suppliers.

  • Star Ratings/Gradings

  • Hotels: Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body where such a body exists. Descriptions of hotels on the site shall be referred to for information purposes only and are not a guarantee or warranty of any kind by us. Some countries do not use star ratings for official categorization of accommodation.

  • Apartments and Villas: Grading for apartments and villas are not equivalent to standard star ratings used for hotels. Where this information is available, apartments and villas are graded according to the general standard of the accommodation. The criteria applied within each country will vary and an official body does not always carry out this grading. Grading (where available) should be regarded as a general guide only. The grading is for information purposes only and are not a guarantee or warranty of any kind by us.

  • Grade 1: Acceptable overall level of quality. Adequate provision of furniture, furnishings and fittings.

  • Grade 2: Good overall level of quality. Good overall standard of furnishings, service and guest care.

  • Grade 3: Good to very good level of quality. Good standard of maintenance and decoration. Ample space and good quality furniture.

  • Grade 4: Excellent overall level of quality. Very good care and attention to detail will be obvious throughout.

  • Accomodation Information

  • There are certain room conditions that are unique in selected destinations as stated here. This list is not necessarily exhaustive.

  • German Twin rooms (sometimes also known as German Double rooms) will consist of two separate single beds attached side by side and are more similar to a Double room.

  • Triple room contains twin or double bed/s + extra bed, or two double beds. Most hotels do not have one full size bed for each guest in their triple rooms.

  • In North America Double or Twin rooms may contain one bed. Customers may request separate beds when reserving however separate beds are not guaranteed. Triple and Quad rooms usually contain two double beds.

  • Services included in the rates are detailed on the voucher and on the booking confirmation. Personal expenses such as porter services, drinks from the mini bar, meals, tips, dry cleaning, laundry, telephone calls are not included in the prices and shall be paid directly at the accommodation or to suppliers by the Travelers. Breakfast is not included for a child under 2 years of age when staying free of charge.

    In addition you should note the following regarding apartment/villa accommodation:

  • The travelers are responsible for any damage caused by each Traveler within its party.

  • Each traveler must comply with any rules and regulations set by the accommodation provider for the relevant booking.

  • Each traveler is responsible for payment of any charges made, in applicable properties, for use of facilities such as electricity, gas, water, telephone, linen and security, and for any other fees levied by the accommodation provider for the use of amenities.

  • The total number of people (including infants and children) must not exceed the maximum occupancy shown on the site or on our Confirmation. If this is not complied with access to the accommodation may be refused or additional amounts charged on arrival.

  • For certain accommodation it is a condition of staying at the accommodation that a deposit is paid by the Traveler on arrival, which will normally be applied on a credit card, in order to cover any supplementary charges incurred.

    The site may contain photos or a plan of the layout of the accommodation. If so, this is based on specifications provided to us by the accommodation provider. The plan or the photos will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan.

    From time to time we will offer promotions for free or discounted nights based on a minimum night stay. Occasionally, the offer may stipulate that meals are not included in the offer. If meals are taken during the offer period they will be charged to the Traveler by the hotel, usually on departure.

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